Do you have any questions? Here is a list of the most frequently asked questions. If you don't get yours answered, please don't hesitate to get in touch. We also recommend that you carefully read our terms and conditions which will also answer any other questions you may have.
To drive one of our cars you must be at least 21 years old and have held your driving licence for 2 years. The licence must be valid in Spain.
At pick-up you will need to show your passport or ID card and leave the deposit, either by credit card or in cash.
Motorbike: the minimum age is 18. You must show your passport or ID card and your driving licence, valid in Spain, and leave the deposit by credit card or in cash.
Bicycle: only your passport or ID card and the deposit (credit card or cash) are required.
- On the home page form, pick your dates and times and the pick-up and return offices, then press SEARCH.
- Choose the type of vehicle you prefer.
- Add the recommended cover and any extras you need to your booking.
- Select how you will pay and fill in your personal details to complete the reservation.
No. The details given when booking must be those of the person who will drive the vehicle.
As soon as you complete your booking, your confirmation voucher with its locator number is generated, and a copy is sent to the email address you provided.
If it does not arrive, first check that you typed your address correctly. If it is right, the message has most likely been caught by your spam filter, so look in your spam, junk or unwanted mail folders. If you find it there, mark messages from "alquilercochesformentera.com" and from info@alquilercochesformentera.com as safe so this does not happen again.
If it is not in those folders either, write to us as soon as possible at info@alquilercochesformentera.com and we will resend it, or call us on +34 871 66 10 35.
The saver rate gives you a bigger discount on the vehicle price, but the booking cannot be cancelled or changed.
The flexible rate allows changes and cancellations without penalty as long as you let us know at least 48 hours before the pick-up date. If you notify us less than 48 hours ahead, a penalty equal to one day of rental at the undiscounted price applies.
When booking online you can pay by VISA or MASTERCARD credit or debit card, or by bank transfer.
At the office, the deposit can be left in cash or by VISA or MASTERCARD credit or debit card.
You are considered a novice driver if you are between 21 and 25 years old or have held your licence for less than 6 years.
Cars: novice drivers pay a surcharge of 10€ per day.
Motorbikes: no novice driver surcharge applies.
We offer seats for babies and children in these groups: group 0+ (0-13 kg), group 1 (9-18 kg) and group 3 (15-36 kg). This extra carries an additional charge of 3 €/day.
Every vehicle comes with a compulsory cover with excess at no extra cost. At pick-up you must leave a compulsory deposit equal to the excess for the type of vehicle you chose. If you return the vehicle in the same condition as you received it, the deposit is refunded. If you caused damage, it is deducted from that deposit, never exceeding the total excess.
Fully comprehensive insurance adds cover for collision damage to the rented vehicle. That cover does not extend to damage to the tyres or the underside of the vehicle, loss of keys, breakage or damage inside the vehicle, or accessories belonging to the vehicle or supplied with it. Driving under the influence of alcohol or drugs and reckless driving are not covered either; please see the conditions.
Yes. When another party is involved and you are not responsible, you are first charged the cost of the damage up to the limit of your excess. As soon as the insurance company establishes that you are not at fault, we refund that amount.
The following are not covered:
Loss, theft or damage of keys, warning triangles and high-visibility vests
Damage to the underside or roof of the car
Damage to the axle or the rim
Towing costs when the driver is at fault
Damage to the radio-CD
Filling up with the wrong type of fuel
Damage to the upholstery or extreme dirt
Damage to tyres and punctures
Theft or loss of parts of the car
Misuse of the clutch
Negligent driving and serious or very serious offences
Driving under the influence of alcohol or drugs
Breach of contract (for example, not submitting a detailed report after an accident)
Pre-authorisation: this is not a charge. We simply ask your bank to hold the amount for the duration of the rental, and it is released automatically when the rental ends, with no debit or credit appearing on your account.
Card deposit: we process the refund automatically once the vehicle is returned. How soon the amount shows up in your card balance depends on your bank and can take between 7 and 15 days.
Cash: a cash deposit is handed back at the return office when the rental ends.
The amount is always released to the account linked to the credit card you used for the deposit.
The exact pick-up point and the instructions for finding us are sent by email in your booking confirmation. Please read it before you travel. If you have not received it, follow the steps in the question about the confirmation email.
It is a requirement of our insurance: additional accessories, such as a baby seat, must be fitted by the person renting the vehicle. If an incident were to result from incorrect installation, the company is not liable for any harm it may cause.
Motorbikes and quads are supplied with helmets and a lock. Motorbikes have no top box; only scooters have a space under the seat that holds one helmet. The Piaggio Medley and Piaggio Beverly models can hold 2 helmets.
No. The vehicle may not leave the island of Formentera, and bringing it onto the island is not allowed either. Either of these automatically voids the insurance, you lose all the money paid on account, and your contract is cancelled.
Yes. We provide roadside assistance from 9:00 am to 19:30 pm; just call the telephone number shown on your contract.
The law requires us to identify you to the authorities and provide them with your personal details when a traffic fine is issued during your rental. The penalty will therefore be sent to your home address and you will have to pay it.
It is full-to-full: you must return the fuel tank at the same level it was at when you picked up the vehicle. Otherwise the fuel difference will be charged on return, plus a 20€ handling fee.
The customer agrees to return the vehicle on the date stated in the contract. An accident that occurs after the due date is not covered by the fully comprehensive insurance and the excess will be charged.
We allow a courtesy period of 1 hour for returning the vehicle at no charge; after that, 1 day of rental is charged.
Lost helmet: 30 euros. Lost keys: for motorbikes, between 30 and 200 euros depending on the model; for cars, between 100 and 400 euros depending on the model.
If you do not turn up on the scheduled date and do not inform the company, you lose the booking and the full amount paid.
You can request one at the office when your rental ends, or by writing to info@alquilercochesformentera.com with your billing details and contract number. We will send it to you by email.